导视设计 Wayfinding Services
全方位导向导视服务

我们提供全方位的导向导视系统服务,包括: 

导视系统诊断 

新设或改进的导视相关设计诊断,现场规划和景观建筑诊断,建筑和室内设计诊断 

与客户及设计团队密切合作,无论是新设还是改进项目,均确保来访者和员工均能够轻松应对、高效导视 

导视系统分析 

迅速查看您的设施并立即反馈下一步建议 

根据场外、场地和室内设计特征、客户及其工作人员经验、访问频率和现有技术,深入的进行导视分析 

导视系统设计建议 

执行网络导视分析 

分析特殊人群的导视需求 

导视系统规划 

导视总体规划 

标牌定位与信息规划 

编号规划 

结合建筑、室内设计、地标、照明和景观的导视改进 

导视设计及实现 

标识设计:外立面、停车位     

室内标识:方向标识、识别标识、地址名录、信息标识 

导视实施:投标协助、标识设计、制作、安装及维护 

地图设计:方位指示图、紧急疏散图,掌上地图,网络地图, APP 

导视技术:从应用程序到网络全方位实现有效的导向导视 

导视操作系统开发:包括术语更新、人员培训、导视系统管理等 

导视系统评估:测试评估导视系统的有效性并积极改进

A Full Range of Wayfinding Services

Toldway provides a full range of wayfinding services, including: 

Wayfinding Design Reviews 

Wayfinding-related design reviews of site planning and landscape architecture, architecture and/or interior design … for new construction or renovation 

Close collaboration with client representatives and the design team to make sure new construction and renovation projects are easy to navigate by all customers and staff 

Wayfinding Analysis 

A quick look at your facility with immediate feedback about recommended next steps 

In-depth wayfinding analyses related to offsite, onsite, and interior design features, customer and staff experience, accessibility, and technology 

Advising wise use of wayfinding technology 

Performing website wayfinding analysis 

Analyzing wayfinding needs of people with disabilities 

Wayfinding Planning 

Wayfinding Master planning 

Signage location and message planning 

Room numbering planning 

Recommendations for wayfinding-related improvements to architecture, interior design, landmarks, lighting, and landscaping 

Wayfinding Design & Implementation 

Sign design: exterior, parking, & interior signs: directional signs, identification signs, directories, information signs 

Implementation: bidding assistance, oversight of signage design, fabrication and installation 

Map design: planning and design of You-Are-Here maps, Emergency Egress maps, handheld maps, website maps, app maps 

Wayfinding technology: assistance with implementation of effective wayfinding technology, from apps to websites 

Wayfinding operational program development, including terminology updating, staff training, wayfinding system management, etc. 

Wayfinding system evaluation: measuring the effectiveness of a new or recently updated wayfinding system

如何解决标识导视问题

我们的导向导视标识服务可以帮助您的组织解决如下问题: 

问题:客户在您的设施中迷路,从而导致客户体验感差和满意度低。 

你想提高客户满意度及美誉度,减少针对导视标识系统的投诉和抱怨; 

你想使导视系统成为你优质服务的一个重要组成部分,以便提高客流量及销售额; 

你想彻底改变你的导视系统设置不合理、难以辨识、更难以高效导向的窘境; 

您希望解决所有客户的导视需求——包括初次使用者、老年人、儿童、不会英语或汉语者、非识字用户、残疾人士、其他特殊人群等。 

解决方案: 

我们可以帮助您提高客户体验感和满意度,提升导视系统对所有用户的辨识性、有效性及实用性,迅速增加客流量及销售额。 

问题:您的设施有特定的导视导向问题需要解决。 

你想减少你的员工为迷路访客指路方面所花费的大量时间; 

在你的设施里,你被需要不断改进导视系统弄得晕头转向; 

你在导视方面的预算有限,想知道如何才能最大化地利用有限的资金。 

解决方案: 

我们可以帮助您找出并完善特定的导视问题,例如死循环、不清楚的术语和标识、隐匿的导视图等。 

问题:您的设施导视标识和地图都过时了。 

你需要更新包含错误信息或缺少关键信息的标识; 

你需要一个新的标识系统,并希望其能高效精确运行; 

你想给你的导视标识一个全新的或更能凸显品牌形象的外观; 

你正酝酿新的企业形象,需要重新定位并设计你的标识; 

你需要新的方位指示图、紧急疏散图,掌上地图等。 

解决方案: 

我们可以与您紧密协作,准确理解您的想法,精确规划和设计所有导视标识细节,确保它们无论是现在还是可预见的将来都是最新的。 

问题:您的访客需要最新的导视技术,如APP、网络导航、信息岛等。 

您想知道诸如智能手机、平板电脑应用程序、数字化标识和信息亭等导视技术是否能解决你的设施导向问题; 

你想亲自感受最新导视技术的发展并运用于你的设施中; 

您想知道如何有效地在你的网站上标示导视信息。 

解决方案: 

我们可以提供导向导视技术的大量最新前沿信息,并帮助您选择确定最富实效和匹配性的类型。 

问题:您正规划新的导向导视设施,但不确定该如何去做。 

你面临着无数的选择和决定,如场地规划、空间规划、建筑设计、室内设计等,这些都将是导视系统的重要组成部分; 

你必须迅速作出决定,以便制定一个合理精确的施工计划; 

你的预算不允许有丝毫的浪费,每一分都需要用得其所。 

解决方案: 

我们可以帮助您制定正确的计划和作出最优的选择,实现导视系统的简便高效优质运行;我们能进行导视系统分析、诊断、规划、设计并最终有效实施,以最小的投入创造最大的价值。

How Toldway Solves Your Wayfinding Problems

Toldway’s wayfinding services can help your organization solve problems like these:

Problem: Customers become lost in your facility, leading to poor customer experience & low satisfaction. 

You want to improve customer satisfaction (and related scores) and decrease complaints about wayfinding 

You want wayfinding ease to be an integral part of your service 

You want to turn around your facility’s reputation for being hard to navigate 

You want to address the wayfinding needs of all your customers – including first-timers, seniors, children, non-English speakers, non-Chinese speakers, non-literate users, people with disabilities, directionally challenged people, and others 

Solution: 

Toldway can help you improve customer experience and satisfaction by increasing the effectiveness of your facility’s wayfinding system for all users.

Problem: Your facility has particular wayfinding issues that need to be addressed. 

You want to reduce the amount of time your staff spends directing and escorting lost customers 

You’ve been given the charge to “fix the wayfinding problems” at your facility 

You have a limited budget for wayfinding improvements and want to know how to make the best use of available funds 

Solution: 

Toldway can help you identify and fix specific wayfinding problems, such as confusing circulation, unclear terminology, and cryptic or nonexistent maps.

Problem: Your facility’s signs and maps are outdated.

You want to update signs that contain incorrect information or lack key messages 

You need a new sign system for your facility and want to “get it right” 

You want to give your wayfinding signs a new or updated look 

You have a new corporate identity and need to re-design your institution’s signage 

You need new handout maps and/or You-Are-Here maps 

Solution: 

Toldway can work closely with you to understand, plan, and design all the details involved in making sure signs and maps are up-to-date now and in the future.

Problem: Your customers want the latest wayfinding technology (apps, websites, kiosks), but your facility doesn’t offer it. 

You’re wondering whether or not wayfinding technology – like smartphone and tablet apps, digital signage, and kiosks – can solve disorientation problems in your facility 

You want to oversee the development of wayfinding technology for your facilities 

You want to know how to effectively include wayfinding information on your website 

Solution: 

Toldway can help you wade through the thicket of information about wayfinding technology and determine the types that make the most sense for your organization, facilities, and customers. 

Problem: You want to plan new facilities that are easy to navigate, but you’re not sure how to go about it. 

You’re facing numerous decisions – site planning, space planning, architecture, interior design – that have wayfinding implications 

You need to make decisions quickly, in order to work with an aggressive construction schedule 

Your budget doesn’t allow for many “niceties” 

Solution: 

Toldway can help you make good planning and design decisions that will result in facilities your customers and staff can navigate with ease; Toldway can perform wayfinding design reviews and can work closely with the planning and design team to be sure wayfinding ease is a shared priority.